Canadian firms are at risk of falling behind in terms of digital transformation, with 77% of retail businesses having no innovation strategy.
For their part, US companies maintain their performance and see an increase in retail sales.
These results are largely related to the ability of innovating and embarking on the digital shift. Closer to home, the most successful retailers have invested in digital solutions. For some, nearly 30% of sales come from digital technologies. Now, the majority of sales are made elsewhere than in stores. According to studies, a customer will interact with your company 10 times, on average, for each purchase decision. It is therefore essential to put in place an effective omnichannel strategy supported by automated solutions.
Your online presence is a must. Your customers will visit your online store well before your points of sale. If they do not find what they are looking for, they will go to the competition. A good presentation of all your products is essential, but is increasingly demanding. If you have to deal with multiple systems, multiple data entry, difficult conversions, and a lack of visibility, it can hinder the improvement of your performance.
Manage inventory effectively, keep customers loyal, offer simplified transaction processes ... These are all concerns that are very much in the retail business. Move to a modern, integrated business solution to focus on what really matters - your customers!
Specialized and Efficient Solutions
From the optimization of inventory management to the development of an omnichannel strategy, our retail experts accompany you every step of the way. Simplify the management of your systems, realize your digital transformation and impress your customers with innovative solutions tailored to retail needs, including:
- E-commerce solutions;
- Point of Sale Management Solutions (POS);
- Fidelity Management Solutions;
- Business intelligence, sales analysis and customer journey solutions;
- Marketing, segmentation and campaign management solutions;
- Customer Relationship Management (CRM) Solutions;
Products Offered for the Retail Industry:
Why Choose Createch?
For over 25 years, our sole focus has been to significantly improve our clients’ profitability. Createch is unique in the market for its in-depth combined expertise in business process optimization and technical solutions implementation. More than 1,500 organizations across Canada have placed their trust in us.
Choose Createch to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields.Thanks to their expertise gained from online business leaders, our consultants will guide you in integrating your business solutions and your transactional website.
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