Customer Relationship Management (CRM) and Customer Experience (CX)
Formerly SAP Hybris, the SAP C/4HANA suite enables you to manage your relationship with your customers in real time across multiple communication channels.
SAP C/4HANA offers a connected and engaging customer experience thanks to a suite of cloud solutions in sales, customer service, marketing and eCommerce :
- Sales (SAP Sales Cloud)
- Customer Service (SAP Service Cloud)
- Marketing (SAP Marketing Cloud)
- E-Commerce (SAP Commerce Cloud) and Security (SAP Customer Data Cloud)
Thanks to this portfolio of perfectly integrated and complementary modular solutions, based on the lastest technologies such as Cloud, In-memory, Big Data, Analytics, Machine Learning, you will be able to:
- Increase your sales and customer satisfaction
- Get to know your prospects
- Manage all customer information
- Target your sales
- Improve your customer service
Target Customer Needs and Increase your Sales
Take advantage of the centralization of information to have a 360-degree view of your customers and offer the best possible experience.
Based on data from the customers’ journey, the history of orders and sales proposals or habits, quickly target their needs.
- Give your salespeople a head start and allow them to have lasting and privileged relationships with their customers.
- Use predictive analytics of SAP C / 4HANA software to find new business opportunities.
- Invest in targeted marketing campaigns.
- Take advantage of e-commerce to increase your sales.
Offer an Effective Customer Service
SAP C / 4HANA provides an overview and security (General Data Protection Regulation or GDPR) on customer information to solve problems faster. Knowing the history of orders and the last exchanges carried out, will allow you to provide better service to the customers.
- Secure customer data management in compliance with the GDPR
- Speed up your response time
- Manage your activity anytime, no matter what device you use
- Improve company brand image
- Retain customers and increase your sales
Implementation and Upgrades
Implement a solution that meets your needs. Our experts provide assistance and judicious advice on the implementation or upgrading of your IT solutions.DISCOVER OUR IMPLEMENTATION AND UPGRADE SERVICES
Ensure optimum use of your IT Solutions. Our experts help you to solve incidents quickly and avoid interruption of service.DISCOVER OUR SUPPORT SERVICES
Join the 4.0 revolution. Our experts help you to trace the path to your digital transformation.DISCOVER OUR INDUSTRY 4.0 SERVICES
Why Choose Createch to Implement SAP C/4HANA?
For over 25 years, our sole focus has been to significantly improve our clients’ profitability. Createch is unique on the market for its in-depth combined expertise in business process optimization and technical solutions implementation. More than 1,500 organizations across Canada have placed their trust in us.
Choose Createch to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields.
Createch assists you in your digital transformation by advising you on the appropriate products and modules. Having implemented customer relationship management tools for complex projects, our employees have in-depth knowledge of this software suite and will be happy to share their expertise.