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Customer Engagement in the Digital Economy

Maintain your customer relationships and your competitive advantage.

IDC Brief: Improving Customer Experience: The Competitive Imperative for Small and Midsize Companies Worldwide

If you want your business to grow - while delivering the same level of high-quality service - you're going to need the right technology.

“Improving Customer Experience” illustrates how leveraging technology in innovative ways can transform your customer relationships. Learn, among other things that:

  • There is no revenue growth without loyal customers.
  • A more personal customer experience creates SMB competitive advantage.
  • To more successful SMBs, technology is key to transforming customer engagement in ways customers want.

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