Our technical support services can be available 24 hours a day, 7 days a week, on a 365 days a year basis through a combination of on-site, remote, and on-call services. We also offer various Service Levels based on the urgency of the requests. Included in your personalized agreement, these will vary according to the nature of your business.
Our offerings cover all aspects of your:
- Post-implementation support
- Functional support
- Technical support
- Maintenance services
- Application management
- Custom development
- System administration
- Hosting solutions
We understand that each organization is unique. Therefore, our services are available in various financial models to ensure you get the most appropriate solution for your specific needs. The type of agreements include:
- On-demand or pay as you go;
- Prepaid bank of hours;
- Reserved capacity on a fixed period, monthly retainer;
- Long term agreements
- Personalized offers.
All our support consultants are highly certified and experienced in their field of expertise. Furthermore, we comply with the following software editors’ requirements for extensive certification:
- SAP Partner Centre of Expertise;
- IBM Certified Support Provider.
Do not let a technical problem stop your daily business operations and cause delays. Our consultants are available to answer your questions and avoid service interruptions by offering you:
- Technical issues resolution;
- Incident and technical alert management;
- Update and new version management;
- Solution configuration.
If you want to improve your software management or optimize its use within your company, you can also count on the expertise of our consultants to:
- Have access to the latest developments in complementary solutions;
- Know how to maintain your system to improve your operations;
- Organize trainings for your employees.
Need SAP Support
SAP VAR-Delivered Support
VAR-delivered support is a support model for channel partner organizations that have a business model and resources which are suitable for delivering support directly to end customers. We provide 1st and 2nd level line of support for SAP Software for customers under these maintenance agreements. This requires that we are certified SAP PCoE (Partner Center of Expertise) every 2 years.
Report a product error, OSS message or technical issue
Createch direct client: https://sap.groupecreatech.com/message
SAP direct client: https://support.sap.com/incident
Request SAP support, clients having a service agreement with Createch
To create a ticket online: https://projexia.octopus-itsm.com/Login.aspx
To contact us by email: onesupport@createch.ca
Telephone:
Montreal Region (local calls): 514 937-1185
Outside of Montreal and Canada (long distance calls): 1 855 937-1185
Need Microsoft Dynamics 365 Support
Current Microsoft Dynamics users, please contact : supportmbs2@createch.ca or 514 897-2102
Need Damasix Support
To contact us by email: supportdamasix@createch.ca
Need IBM Maximo Support
To create a ticket online: https://projexia.octopus-itsm.com/Login.aspx
To contact us by email: onesupport@createch.ca
Via phone: 905 777-5726
