Support and Application Management Services
Once your solution is in place, you will likely need to support users, troubleshoot various issues, and continue enhancing your software. However, you might not have the means to dedicate a team to support and maintain your applications. This is where our Support and Application Management Services will benefit your organization. 

Take advantage of Createch’s support services and get direct access to our experienced and certified consultants to answer your questions, assist in emergencies, and help change your software configuration when required. Our team acts as a complement to your enterprise’s capabilities and gives you access to the full spectrum of skills you require at a fraction of the cost. Doing so, you will also avoid the “single point of failure” situation in your team. Our sole goal is to provide quick issue resolution and uninterrupted service!
Looking to learn more? Contact a CREATECH expert

Our technical support services can be available 24 hours a day, 7 days a week, on a 365 days a year basis through a combination of on-site, remote, and on-call services. We also offer various Service Levels based on the urgency of the requests. Included in your personalized agreement, these will vary according to the nature of your business.

Our offerings cover all aspects of your:

  • Post-implementation support
  • Functional support
  • Technical support
  • Maintenance services
  • Application management
  • Custom development
  • System administration
  • Hosting solutions

We understand that each organization is unique. Therefore, our services are available in various financial models to ensure you get the most appropriate solution for your specific needs. The type of agreements include:

  • On-demand or pay as you go;
  • Prepaid bank of hours;
  • Reserved capacity on a fixed period, monthly retainer;
  • Long term agreements (Online Service System (OSS), etc.)
  • Personalized offers.

All our support consultants are highly certified and experienced in their field of expertise. Furthermore, we comply with the following software editors’ requirements for extensive certification:

  • SAP Partner Centre of Expertise;
  • IBM Certified Support Provider.

Do not let a technical problem stop your daily business operations and cause delays. Our consultants are available to answer your questions and avoid service interruptions by offering you:

  • Technical issues resolution;
  • Incident and technical alert management;
  • Update and new version management;
  • Solution configuration.

If you want to improve your software management or optimize its use within your company, you can also count on the expertise of our consultants to:

  • Have access to the latest developments in complementary solutions;
  • Know how to maintain your system to improve your operations;
  • Organize trainings for your employees.

Need SAP Support?

Report a product error, OSS message or technical issue

Createch direct client: http://sap.groupecreatech.com/message 
SAP direct client: https://support.sap.com/incident

Request SAP support, clients having a service agreement with Createch

To create a ticket online: https://createch.zendesk.com/home 
To contact us by email: supportsap@createch.ca

Telephone :

Montreal Region (local calls): 514 937-1185
Outside of Montreal and Canada (long distance calls): 1 855 937-1185

Need Microsoft Dynamics 365 Support?

Current Microsoft Dynamics users, please call : 514 897-2102

Need IBM Maximo Support?

Call 1 905 777-8171, ext. 1;

Email maximosupport@createch.ca or

Submit your your support issue.

Why Choose Createch to Support Your Software Solutions?

 For over 25 years, our sole focus has been to significantly improve our clients’ profitability. Createch is unique on the market for its in-depth combined expertise in business process optimization and technical solutions implementation. More than 1,500 organizations across Canada have placed their trust in us.

Choose Createch to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields.

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